Hi Despina

Thank you for sharing your experience with us. We’re genuinely sorry to hear that you felt let down by our communication and the mixed information you received along the way — no customer should have that experience, and we take it to heart.

At the same time, we’re truly glad to know that the end result lived up to what you were hoping for, and that the overall impression after the project was positive — especially as you and your partner even considered ordering additional windows from us afterwards. That means a lot.

We’ll keep working on tightening our internal communication so the journey matches the quality of the craftsmanship every step of the way. If we can assist you again in the future, we’d be happy to continue where we left off.

You’re always welcome back next time.

Best regards: 
The Energitømreren team